- Advance Directives
- Billing and Financial Assistance Policy
- Infection Prevention
- MyVRH | Patient Portal | Medical Records
- Patient Rights
- Social Services
- Support Groups
Advance Directives are instructions to your healthcare providers to be used at some future time when you are unable to communicate your wishes for care. Specifically, Advance Directives express your beliefs and wishes on important issues related to “lifesaving” care.
The best time to create your Advance Directive is before you enter the hospital, and after a careful discussion with your family and/or friends who will be in charge of your decisions and care.
Understanding your healthcare expenses can often feel overwhelming.
Our staff can help you navigate the insurance process, apply for establishing a self-pay program or requesting financial assistance. You may contact our Patient Accounting Department for any questions regarding your healthcare charges. Representatives are available Monday through Friday from 7:00 am to 4:30 pm.
Financial Assistance Policy
The Financial Assistance Program has been established to provide financial assistance relief to those who are unable to meet their financial obligation to Valley Regional Hospital.
The Infection Prevention Department at Valley Regional Hospital has a singular focus to keep our patients safe by preventing healthcare-acquired infections (HAI). At VRH, our infection prevention experts diligently work to keep our patients and caregivers safe through a rigorous prevention program by:
• Recommending ways to prevent infection and monitor outcomes.
• Teaching and enforcing proper hygiene methods to all employees.
• Consulting on isolation precautions and other infection control issues.
Our entire staff, both clinical and non-clinical roles, plays a key role in the number of infections as low as possible.
Know your role in preventing infections with this helpful PDF.
Our goal is complete patient and family satisfaction. Click here to read our complete statement of Patients Rights. If you ever have any question or concern about our care or service, please contact our Patient Satisfaction Specialist at (603) 542-1802.
- Valley Regional Healthcare Bill of Rights NH RSA 151:21
- If we are unable to resolve any issues to your satisfaction: Contact the State of NH Department of Health and Human Services at 1 (800) 852-3345 (www.dhhs.state.nh.us).
We know how confusing getting the help you need for your family can be, which is why we provide case coordination services.
Working with doctors and other clinical staff, our staff will assess your needs, help to coordinate your care, and help you make important decisions. Our professional Case Management team consists of two professional registered nurses and a social worker that works collaboratively to ensure your hospital stay is a positive experience and your discharge plan is appropriate. We can help with a broad range of concerns, like questions about your care, financial responsibilities, Advance Directives, or referrals for equipment or services you might need upon discharge.
Our medical social worker is available to all patients and their families for crisis intervention, counseling, and discharge planning. Just ask a nurse or your doctor to arrange a meeting.
Some of our support group offerings have included the list below.
Support Group Listing PDF
For questions, please call (603) 542-1073.
- Alzheimer’s Support Group
- Alcoholics Anonymous
- Bereavement Support Group
- Diabetes Education Support Group
- Overeaters Anonymous
- Walk Tall Osteoporosis